Issue with Zagrebačka Banka card reader transactions

Incident Report for Mews POS

Resolved

This incident has been resolved.

Posted Aug 25, 2023 - 14:57 UTC

Monitoring

The mPOS payments have been restored and we are now monitoring the behaviour

Posted Aug 25, 2023 - 13:14 UTC

Investigating

We are currently investigating this issue.

Posted Aug 25, 2023 - 10:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2023 - 10:38 UTC

Investigating

We are currently experiencing an issue that is affecting our ability to accept mPOS card transactions from Zagrebačka Banka card acquirer.

We are investigating the root cause of this issue and closely monitoring the situation.

Posted Aug 25, 2023 - 09:52 UTC