All Systems Operational

About This Site

We continuously monitor the status of the Mews POS and all related services. If there are any interruptions in service, a note will be posted here.

Payments ? Operational
Point of Sale Operational
Dashboard Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Throughput ?
Response time ?
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025
Resolved - This incident has been resolved.
Feb 18, 06:32 UTC
Update - A hotfix was rolled out, enabling devices with no active sessions between 18:00 and 20:00 to log in safely.

Clearing the app data still recommended:
Help center article:
https://help.mews.com/s/article/Troubleshooting-slow-systems-in-Mews-POS?language=en_US#h6

Feb 18, 06:28 UTC
Update - Due to an unforeseen issue that has been detected and fixed, all login sessions need to be restarted.
All users who experience the "Invalid token" error message are advised to clear the app data from the Android device in order to log in again.

Help center article:
https://help.mews.com/s/article/Troubleshooting-slow-systems-in-Mews-POS?language=en_US#h6

Feb 17, 17:42 UTC
Identified - Due to an erroneous deployment, all login sessions need to be restarted. All users advised to clear the app data from the Android device in order to log in again.
Feb 17, 17:30 UTC
Feb 17, 2025
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - This incident has been resolved.
Feb 13, 14:30 UTC
Update - We are continuing to monitor for any further issues.
Feb 7, 10:56 UTC
Update - The ability to change the order of products in our webshop has been disabled until the fix can be deployed. This will prevent the total degradation of back office as seen this morning.
We will make a server side change to improve the performance of changes in the database, we expect that to be ready at the start of next week.
The backoffice interface will change from a drag-and-drop function that changes immediately to an edit and save action so all changes are batched into a single transaction

Feb 7, 10:24 UTC
Monitoring - We have been experiencing slow server response and degraded performance of our web dashboard lasting 9:45-10:15 CET
A fix has been implemented and we are monitoring the results.

Feb 7, 09:29 UTC
Investigating - We are currently investigating this issue.
Feb 7, 08:59 UTC
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.